In the fast-paced world of call centers, the right tools can make all the difference. CallShaper offers a suite of Outbound dialing options designed to boost productivity, streamline operations, and improve overall efficiency. Here’s a look at our Click to Call, Manual Dialer, Preview Dialer, Progressive Dialer, and Predictive Dialer options.

Click to Call: Simplify Outreach

CallShaper’s Click to Call feature allows agents to initiate a call with a single click, eliminating manual dialing. This option:

  • Increases Call Volume: More calls per hour.
  • Reduces Errors: Ensures correct contacts every time.
  • Improves Workflow: Seamlessly integrates with CRM systems.

Manual Dialer: Full Control

The Manual Dialer offers agents full control over the dialing process, ideal for personalization and flexibility. Benefits include:

  • Personal Touch: Enhance customer interactions.
  • Flexibility: Adapt to various calling strategies.
  • Agent Autonomy: Choose call sequence and pace.

Preview Dialer: Intelligent Preparation

The Preview Dialer provides agents with crucial contact information before a call, improving call quality. Agents can:

  • Access Information: Review contact details.
  • Enhance Personalization: Tailor calls based on history.
  • Improve Outcomes: Increase successful interactions.

Progressive Dialer: Boost Efficiency

The Progressive Dialer automates dialing while allowing agents to review contact information, ideal for high call volumes. Advantages include:

  • Automated Dialing: Reduce downtime between calls.
  • Quality Control: Prepare before each call.
  • Optimized Workflow: Maintain a steady flow of calls.

Predictive Dialer: Maximize Productivity

The Predictive Dialer uses algorithms to dial multiple numbers simultaneously, minimizing downtime and maximizing productivity. Key features:

  • High Call Volume: Increase calls made.
  • Reduced Downtime: Minimize idle time.
  • Intelligent Handling: Manage call pacing and contact rates.
  • Real-Time Adjustments: Adapt to changing conditions.

CallShaper’s range of outbound calling options—Click to Call, Manual Dialer, Preview Dialer, Progressive Dialer, and Predictive Dialer—meet diverse operational needs and help you achieve your goals. Whether you prioritize speed, control, preparation, efficiency, or productivity, CallShaper has the perfect solution to enhance your call center operations. Contact us today to learn more!