At CallShaper, client support isn’t just a feature, it’s part of our foundation. While our platform is designed for ease of use, with intuitive editing tools, built-in QA monitoring, and seamless communication between agents and supervisors, we know that sometimes, you need a little extra help. That’s why we offer multiple ways to get the support you need, when you need it.

Whether it’s a quick question, in-depth training, or troubleshooting an issue, we’re always just a few clicks—or a phone call—away.

Real-Time Chat Support

Need a quick answer? Our live chat feature connects you with real people from our team, either through our website or directly within the CallShaper interface. During business hours, chat is great for resolving simple issues on the spot. After hours, it’s a convenient way to leave non-urgent questions and requests that we’ll follow up on promptly.

Ticket-Based Support

For technical issues or anything that requires more attention, our ticketing system ensures nothing slips through the cracks. Submitting a support ticket creates a record of your issue and our resolution process, useful for tracking progress and referencing later if a similar situation arises.

Schedule a Virtual Support Session

Need hands-on help or additional training? You can schedule one-on-one time with a CallShaper support specialist who will guide you through whatever you need, whether it’s a specific function or a full walkthrough of the platform. With our cloud-based setup, there’s no need for an IT team, we’ve got you covered.

24/7 Help Center Access

Prefer to explore on your own? Our help center is packed with step-by-step articles, training guides, videos, and troubleshooting tips you can access anytime. While our goal is for you to feel confident navigating the platform from the start, we’ve built a resource library to support your success and make the learning curve as short as possible.

Give Us a Call

Sometimes, you just want to talk to someone. We’re happy to help, just give us a call. Our friendly support team is here to answer questions, walk you through solutions, or point you in the right direction.

At CallShaper, we’re committed to helping you deliver great service to your customers by giving you great service first. Whether it’s a quick chat, a scheduled session, or a good old-fashioned phone call, we’re always here to help. Ready to learn more? Contact us today.