The 3 “Y”s of CallShaper
CallShaper has grown and changed a lot since the [...]
4 Call Center Technology Trends for 2022
Call centers (especially those dealing with inbound customer calls) [...]
CallShaper FAQs: Is CallShaper Good for Small Campaigns?
Each month, we will be highlighting a question we [...]
3 Types of Media to Drive Inbound Call Traffic
Many inbound call centers are created to respond to [...]
How to Limit Agent Turnover in 2022
It’s not news that the COVID-19 pandemic has drastically [...]
Why CallShaper is the Best for Sales-Focused Call Centers
Call centers serve numerous functions in business today. There [...]
3 Keys to Success as a Call Center Manager
Managing a call center is a tough job (especially [...]
Why Caller ID is the Key to Success in Telemarketing
Remember the days when phones didn’t have screens, just [...]
3 Ways You Can Route Inbound Calls
With the help of an interactive voice responder (IVR), [...]
Optimize Team Performance with Customizable Scorecards
Being a manager or a supervisor is a busy [...]