Why Your Telephone Answering Service Should Be Cloud-Based
If your small business isn’t growing as quickly as you’d [...]
Understanding the Requirements for Using the Reassigned Numbers Database (RND)
What Is the Reassigned Numbers Database (RND)? The Reassigned Numbers [...]
3 Ways to Reduce Your Call Center’s Abandonment Rate
If you operate an inbound call center, abandoned calls are [...]
What to Look for in the Best Telephone Answering Service Software
Telephone answering services have always played an important role [...]
Spotlight on Our Game-Changing Partners
At CallShaper, we are proud to collaborate with innovative businesses [...]
Inside the World of Dispatch Call Centers
Not all inbound call centers are focused on traditional customer [...]
How to Set Effective Goals with the SMART Framework
Setting goals is essential for keeping your inbound call center [...]
Why the Right Technology is Crucial for Attracting New Clients
Gaining new clients requires a combination of strategies: using marketing [...]
4 Effective Ways to Minimize Customer Complaints
Customer complaints are an inevitable part of the inbound [...]
5 Most Important Call Center Agent Skills
Whether you are running an inbound or an outbound call [...]