Call Centers Are Returning to North America. Here’s Why
Everyone in the call center industry knows that historically, offshore [...]
AI and the Future of Telephone Answering Services
We in the call center and telephone answering service [...]
How Home Services Can Benefit from Call Centers and Call Center Software
There are many different types of businesses and industries [...]
Unlocking Compliance: Exploring the Essential Features of DNC’s Compliance Guide
In today’s rapidly evolving regulatory landscape, staying compliant with [...]
Hot Topics in Compliance: Consent
Consent, and whether or not the customer has given [...]
4 More Businesses That Would Benefit from a Telephone Answering Service
Telephone answering services are useful to many more businesses than [...]
Do You Need a 24/7 Call Center?
In today’s economy, when many customers are looking for [...]
How to Correct Agents’ Missteps
The hope of all call center managers is that [...]
FCC’s New Rules on Revoking Consent and Do-Not-Call Requests
On February 15, 2024, the Federal Communications Commission (FCC) [...]
4 Ways Analytics Can Make Your Call Center More Efficient
Here at CallShaper, we’re all about efficiency in 2024. [...]