3 Tips for Lowering Your Abandonment Rate
If you run an inbound call center, you are going [...]
Creating Your Best Call Center Scorecard
Quality control in your call center is absolutely critical to [...]
Meet Our Partners! Part 1
At CallShaper, we are proud to partner with some [...]
How to Implement Effective Call Center Quality Control Processes
To ensure that your call center is functioning optimally [...]
4 Ways to Prepare for Seasonal Call Spikes
Whether they are tied to new product releases, holiday or [...]
3 Keys to Building a Successful Call Center
There’s a lot that goes into creating a call center [...]
4 Ways to Make Your Call Center More Efficient
In the inbound call center business, efficiency is the name [...]
How the ABC Mentality Can Boost Revenue in Your Call Center
For any inbound call center, the number one goal [...]
Is An Offshore Call Center Right for You?
Offshore call centers can be an incredibly helpful tool for [...]
4 Ways to Improve Virtual Training
Now that more and more call centers are staffed [...]