What You Need to Know About DNC Compliance
Even though Do Not Call (DNC) lists can feel [...]
The Importance of Media Tracking for Inbound Call Centers
When you’re using an inbound call center, whether as [...]
CallShaper FAQs: Can I use CallShaper with my cell phone?
Each month, we will be highlighting a question we [...]
New to CallShaper? Breaking Down the Three Application Types
One of the things that CallShaper prides itself on is [...]
4 Lead Management Problems You Can Solve with CallShaper
Outbound call centers live on leads. Without them, campaigns [...]
CallShaper FAQs: Does CallShaper Have an IVR?
Each month, we will be highlighting a question we [...]
Why Quality Assurance is More Important Now than Ever
A lot has changed since the start of the [...]
The SHAKEN/STIR Deadline is Here
If you’ve been in the call center or telemarketing [...]
Sales Leadership Best Practices for Hybrid Call Centers
"Nearly 30% of working professionals would quit if they [...]
New to CallShaper? 4 Things You Can Integrate into the System
New to CallShaper? 4 Things You Can Integrate into [...]