Why 2020 Was a Breakthrough Year for Cloud-Based Dialers
Even though the cloud and cloud-based apps and systems [...]
CallShaper FAQs How do you control leads in CallShaper?
Each month, we will be highlighting a question we [...]
Addressing the Biggest Challenges Facing Call Centers
Running a call center, whether it’s inbound or outbound, [...]
Three Tools to Optimize Agents’ WFH Experience
The number of call center agents working from home [...]
Everything You Can Learn with Real Time Reporting
Detailed reports are critical to measuring the performance of [...]
Dialer Compliance Guide
As a call center professional, you know the difficulty [...]
Customer Spotlight: Telepoint Communications
Each month, we will be sharing a testimonial from [...]
How Good is Your Training? The Importance of Scorecards
Operating a business or a campaign using a call [...]
CallShaper FAQs: Does CallShaper have online scripting?
Each month, we will be highlighting a question we [...]
3 Ways a Lengthy Call History Strengthens Campaigns
Depending on the number of agents you employ, the [...]