Explaining STIR/SHAKEN and the TRACED Act
Since 2014, the Federal Communications Commission (FCC) has been encouraging [...]
Inbound Call Centers: All Hands on Deck!
With the majority of people spending more time at home [...]
Three Tips for Call Center Agents Working from Home
Being a call center agent is an independent job, so [...]
Drive Business with Call Queue Software
We are seemingly always waiting. In line. In traffic. In [...]
Adjustments To Make During Coronavirus
You may have noticed that your reps are talking to [...]
Small Businesses Benefit from Call Center Software
Small businesses all have the same goals- to gain new [...]
Call Center Planning For Continuity
CallShaper is here for you during this time of continuity [...]
CallShaper is Waiving Licensing Fees for Companies with Premise-Based Systems
CallShaper is waiving licensing fees for companies with premise-based systems [...]
COVID-19 Checklist for Call Centers
Prevention Prevention is key for minimizing the impact on your [...]
Successful Call Center Support Software For You
Strategies for Successful Call Center Software With the heightened standards [...]