3 Ways to Fight Agent Fatigue
Being a call center agent is a difficult job. [...]
Multiple Campaigns? No Problem with CallShaper
Many large companies that use call center software have [...]
The SHAKEN/STIR Deadline is Here
If you’ve been in the call center or telemarketing [...]
Sales Leadership Best Practices for Hybrid Call Centers
"Nearly 30% of working professionals would quit if they [...]
New to CallShaper? 4 Things You Can Integrate into the System
New to CallShaper? 4 Things You Can Integrate into [...]
Why 2020 Was a Breakthrough Year for Cloud-Based Dialers
Even though the cloud and cloud-based apps and systems [...]
CallShaper FAQs How do you control leads in CallShaper?
Each month, we will be highlighting a question we [...]
Addressing the Biggest Challenges Facing Call Centers
Running a call center, whether it’s inbound or outbound, [...]
Three Tools to Optimize Agents’ WFH Experience
The number of call center agents working from home [...]
Everything You Can Learn with Real Time Reporting
Detailed reports are critical to measuring the performance of [...]