Why the Right Technology is Important for Getting New Clients
There are many factors that go into finding and signing [...]
Hot Topics in Compliance: The National Do Not Call Registry
One of the most important elements of the Federal Trade [...]
How Changing Customer Expectations are impacting call centers
Do you remember the days when it was normal [...]
Why You Shouldn’t Overlook After-Call Work
Why You Shouldn’t Overlook After-Call Work The number [...]
Hot Topics in Compliance: Avoiding TCPA Lawsuits
Hot Topics in Compliance: Avoiding TCPA Lawsuits When [...]
The Two Key Elements of a Successful Inbound Call Center
Let’s be honest: There are a lot of elements [...]
The FCC Is Acting on the TRACED Act
When the TRACED (Telephone Robocall Abuse Criminal Enforcement and [...]
Why A Proactive Customer Service Model Should Be Your Priority
Think about a traditional inbound call center that handles [...]
Hot Topics in Compliance Marketing Texts
Using text messages for direct-to-consumer marketing is almost as [...]
How to Write an Effective Cold Call Script
These days, many people associate cold calling with telemarketing [...]