It is a deep subject, but it can make or break your center. Here are some guidelines.
Why CallShaper is the Key to Maximizing Your Ad Spend
While there are certainly times when we wish it [...]
Why Contact Center Metrics Have Changed to Center the Customer
Metrics have always been an incredibly important part of [...]
FCC’s New Rules on Revoking Consent and Do-Not-Call Requests
On February 15, 2024, the Federal Communications Commission (FCC) [...]
How New Technology Can Increase the Value of Your Business
Sure, there are plenty of people who grumble and [...]
4 Keys to Top-Notch Call Center Management
An effective and successful call center starts at the top. [...]
Why the Right Technology is Important for Getting New Clients
There are many factors that go into finding and signing [...]
Hot Topics in Compliance: The National Do Not Call Registry
One of the most important elements of the Federal Trade [...]
How Changing Customer Expectations are impacting call centers
Do you remember the days when it was normal [...]
Why You Shouldn’t Overlook After-Call Work
Why You Shouldn’t Overlook After-Call Work The number [...]
Top 10 Customer Service Skills Every Agent Should Have
The agents you have answering the phones in your inbound [...]