It is a deep subject, but it can make or break your center. Here are some guidelines.
We’re Here for You: Every Step of the Way with CallShaper Support
At CallShaper, client support isn't just a feature, it’s part [...]
Why Long-Term Customer Success Should Drive Every Call
The Key Focus of Every Customer Call When a [...]
Why CallShaper is the Key to Maximizing Your Ad Spend
While there are certainly times when we wish it [...]
Why Contact Center Metrics Have Changed to Center the Customer
Metrics have always been an incredibly important part of [...]
FCC’s New Rules on Revoking Consent and Do-Not-Call Requests
On February 15, 2024, the Federal Communications Commission (FCC) [...]
How New Technology Can Increase the Value of Your Business
Sure, there are plenty of people who grumble and [...]
4 Keys to Top-Notch Call Center Management
An effective and successful call center starts at the top. [...]
Why the Right Technology is Important for Getting New Clients
There are many factors that go into finding and signing [...]
Hot Topics in Compliance: The National Do Not Call Registry
One of the most important elements of the Federal Trade [...]
How Changing Customer Expectations are impacting call centers
Do you remember the days when it was normal [...]