There are tons of ideas that can get your center under control and insure your customers have a great experience.
3 Steps to Handling a Customer Service Backlog
Backlogs are an inevitable part of running a customer [...]
4 Key QA Metrics for an Inbound Call Center
The success of your call center—and in some cases, [...]
5 Types of Call Routing for Inbound Call Centers
In a perfect world, every call made by a [...]
Common Features of Inbound Call Center Solutions
If you’re running an inbound call center, you have [...]
Three Roles of Inbound Call Centers Besides Customer Service
When most people think of an inbound call center [...]
Top Services Provided by Inbound Call Centers
Agents working at an inbound call center are in a [...]
Why CallShaper Is Best for Inbound Call Centers
While there are plenty of businesses that use call [...]
3 Types of Media to Drive Inbound Call Traffic
Many inbound call centers are created to respond to [...]
3 Ways You Can Route Inbound Calls
With the help of an interactive voice responder (IVR), [...]
The Importance of Media Tracking for Inbound Call Centers
When you’re using an inbound call center, whether as [...]