There are tons of ideas that can get your center under control and insure your customers have a great experience.
How the ABC Mentality Can Boost Revenue in Your Call Center
For any inbound call center, the number one goal [...]
3 Ways to Take Customer Service from Good to Great
It’s become increasingly clear in recent years that the [...]
4 Ways to Reduce Customer Complaints
Customer complaints are, sadly, inevitable when you’re in the [...]
3 Steps to Handling a Customer Service Backlog
Backlogs are an inevitable part of running a customer [...]
4 Key QA Metrics for an Inbound Call Center
The success of your call center—and in some cases, [...]
5 Types of Call Routing for Inbound Call Centers
In a perfect world, every call made by a [...]
Common Features of Inbound Call Center Solutions
If you’re running an inbound call center, you have [...]
Three Roles of Inbound Call Centers Besides Customer Service
When most people think of an inbound call center [...]
Top Services Provided by Inbound Call Centers
Agents working at an inbound call center are in a [...]
Why CallShaper Is Best for Inbound Call Centers
While there are plenty of businesses that use call [...]