There are tons of ideas that can get your center under control and insure your customers have a great experience.
3 Ways You Can Route Inbound Calls
With the help of an interactive voice responder (IVR), [...]
The Importance of Media Tracking for Inbound Call Centers
When you’re using an inbound call center, whether as [...]
How CallShaper Can Help You Adapt to Your Customers’ Needs
Every day in the past year has brought new [...]
Multiple Campaigns? No Problem with CallShaper
Many large companies that use call center software have [...]
Why Rebuttals Are the Key to Maximizing Sales
CallShaper’s dynamic scripting interface includes a variety of features [...]
The Three Key Measures of Success for Your Inbound Call Center
Inbound call centers play a crucial role in a [...]
Explaining the Interactive Voice Responder for Inbound Call Centers
An important segment of call center business is inbound calls. [...]
How to Make Lead Management Easy and Painless
Leads are the lifeblood of any telemarketing campaign—without them, the [...]
Coronavirus in the Office: FAQs Answered
If your team or some members of your team are [...]
Cloud-Based Dialer Checklist
If you are moving from a premise-based system to a [...]