We all know it takes a special brand of people to excel in this environment. Here are some things you can do to make the most of it.
3 Steps to Handling a Customer Service Backlog
Backlogs are an inevitable part of running a customer [...]
When Call Center Agents Should Stick to the Script…And When to Go Off-Book
Scripts are incredibly important to the agents working in any [...]
What You Need to Know About DNC Compliance
Even though Do Not Call (DNC) lists can feel [...]
4 Lead Management Problems You Can Solve with CallShaper
Outbound call centers live on leads. Without them, campaigns [...]
Sales Leadership Best Practices for Hybrid Call Centers
"Nearly 30% of working professionals would quit if they [...]
CallShaper FAQs How do you control leads in CallShaper?
Each month, we will be highlighting a question we [...]
Why Rebuttals Are the Key to Maximizing Sales
CallShaper’s dynamic scripting interface includes a variety of features [...]
Why You Should Employ Multiple Touch Points
Even if it is the backbone of your campaign, [...]
How Effective DNC List Management Can Maximize Sales
Do Not Call (or DNC) lists exists to give [...]
The Importance of Caller ID to Your Outbound Call Center
You’ve done everything right in setting up your outbound [...]