We all know it takes a special brand of people to excel in this environment. Here are some things you can do to make the most of it.
3 Steps to Handling a Customer Service Backlog
Backlogs are an inevitable part of running a customer [...]
We all know it takes a special brand of people to excel in this environment. Here are some things you can do to make the most of it.
Backlogs are an inevitable part of running a customer [...]
Scripts are incredibly important to the agents working in any [...]
Even though Do Not Call (DNC) lists can feel [...]
Outbound call centers live on leads. Without them, campaigns [...]
"Nearly 30% of working professionals would quit if they [...]
Each month, we will be highlighting a question we [...]
CallShaper’s dynamic scripting interface includes a variety of features [...]
Even if it is the backbone of your campaign, [...]
Do Not Call (or DNC) lists exists to give [...]
You’ve done everything right in setting up your outbound [...]