Unlocking Compliance: Exploring the Essential Features of DNC’s Compliance Guide
In today’s rapidly evolving regulatory landscape, staying compliant with [...]
4 Call Center Trends to Look Out For in 2024
The call center industry is always evolving and changing. [...]
Hot Topics in Compliance: TCPA Exemptions
Like any law, the Telephone Consumer Protection Act (TCPA) is [...]
This Should Be the Focus of Every Customer Call
When a customer calls into an inbound call center, whether [...]
Balancing a Human Approach with an Automated One
Businesses are nothing without their customers. And as much as [...]
Call Center Closeup: Healthcare Call Centers
Many of the most important experiences you will have [...]
What is a Cloud-Based Phone System?
Nowadays, many of the most cutting-edge and sought-after call [...]
5 Questions to help choose the right Call Center Software
There are tons of options out there for companies [...]
4 Most Common Customer Support Mistakes
For people working in an inbound call center, the [...]
How CallShaper Supports Sales-Focused Businesses
When we were founded in 2009, CallShaper was all [...]