This Should Be the Focus of Every Customer Call
When a customer calls into an inbound call center, whether [...]
Balancing a Human Approach with an Automated One
Businesses are nothing without their customers. And as much as [...]
Call Center Closeup: Healthcare Call Centers
Many of the most important experiences you will have [...]
What is a Cloud-Based Phone System?
Nowadays, many of the most cutting-edge and sought-after call [...]
5 Questions to help choose the right Call Center Software
There are tons of options out there for companies [...]
4 Most Common Customer Support Mistakes
For people working in an inbound call center, the [...]
How CallShaper Supports Sales-Focused Businesses
When we were founded in 2009, CallShaper was all [...]
How COVID-19 Has Impacted Call Center Agents
When the COVID-19 pandemic began over two years ago, [...]
4 Surprising Factors That Could be Ruining Your Customer Experience
When you’re running an inbound call center, customer experience [...]
Why CallShaper Is Best for Inbound Call Centers
While there are plenty of businesses that use call [...]