How COVID-19 Has Impacted Call Center Agents
When the COVID-19 pandemic began over two years ago, [...]
4 Surprising Factors That Could be Ruining Your Customer Experience
When you’re running an inbound call center, customer experience [...]
Why CallShaper Is Best for Inbound Call Centers
While there are plenty of businesses that use call [...]
How CallShaper Transforms to Fit Your Business
At one point or another, you’ve likely gotten the [...]
What Our Customers Are Saying About CallShaper
At CallShaper, the customer experience is the most important [...]
Introducing Caller ID AutoPilot from CallShaper!
Have your call center’s connection rates been lagging? Have [...]
How CallShaper Supports BPO
While companies would love to have every single aspect [...]
Why You Should be Forecasting Call Volume
No matter the role of your call center in [...]
The Role of the Carrier in Maintaining Call Center Compliance
There are many factors that come into play in [...]
3 Tools Solar and Energy Companies Need in Call Center Software
The solar and energy sector is a constantly and [...]