How CallShaper Supports Call Center Supervisors
“I’d like to speak to your supervisor,” is a [...]
3 Tools Insurance Companies Need in Call Center Software
Call center agents for insurance companies—whether that’s health, home, [...]
5 Reasons Data is Key to Success
If you’re trying to find someone in your company [...]
The 3 “Y”s of CallShaper
CallShaper has grown and changed a lot since the [...]
CallShaper FAQs: Is CallShaper Good for Small Campaigns?
Each month, we will be highlighting a question we [...]
How to Limit Agent Turnover in 2022
It’s not news that the COVID-19 pandemic has drastically [...]
Why CallShaper is the Best for Sales-Focused Call Centers
Call centers serve numerous functions in business today. There [...]
Why Caller ID is the Key to Success in Telemarketing
Remember the days when phones didn’t have screens, just [...]
Optimize Team Performance with Customizable Scorecards
Being a manager or a supervisor is a busy [...]
Three Lists That Will Ensure Maximum DNC Compliance
Maintaining up-to-date knowledge of Do Not Call (or [...]