How CallShaper Can Help You Adapt to Your Customers’ Needs
Every day in the past year has brought new [...]
The SHAKEN/STIR Deadline is Here
If you’ve been in the call center or telemarketing [...]
Dialer Compliance Guide
As a call center professional, you know the difficulty [...]
Customer Spotlight: Telepoint Communications
Each month, we will be sharing a testimonial from [...]
Customer Spotlight: HealthyBOS
Each month, we will be sharing a testimonial from [...]
Call Center Return to Office Checklist
As state governments begin to talk about businesses returning to [...]
Explaining STIR/SHAKEN and the TRACED Act
Since 2014, the Federal Communications Commission (FCC) has been encouraging [...]
Dialing Up Success: Is Free Really Free? Six Questions to Help You Decide
From the time I was small, I can remember hearing, [...]
Top KPI’s Needed to Run a Productive Call Center
Operating a productive call center is best measured in [...]
Participate in Our LeadsCon 2018 Ease of Use Challenge
We're just around the corner from LeadsCon [...]