Are You Hindering or Helping the Call Center Achieve Your Goals?
Not too many years ago, the call center business was [...]
5 Benefits to Nearshore/Offshore Outsourcing
Over 20 years ago, offshore outsourcing of call centers became [...]
Unlock the Key to Quality Assurance Scorecards & Increase Agent Performance
Evaluating your call center operations to find the specific areas [...]
CallShaper’s Innovative Features to Add Critical Intelligence to 2018 LeadsCon “Connect to Convert” Conference
The leading originator of a cutting-edge call center platform and [...]
CallShaper’s Customer Service Week Agent Appreciation Top Tips
CallShaper is known for their Customer Service, and what better [...]
CallShaper’s Scripting Capabilities Play Key Role in GoHealth 360 LLC’s Call Center Growth
The leading originator of a cutting-edge call center platform’s full [...]
CallShaper Drives Fast Growth, Innovation in Partnership with Byte Success
CallShaper, LLC (CallShaper), the originator of a cutting-edge cloud-based dialer [...]
TCPA Predators on the Rise: The Solutions to Best Combat Costly Violations
No matter the size of your business, everyone is at [...]
7 Ways to Manage and Organize Leads to Maximize Lead Conversion Rates
There is a great deal of planning that goes into [...]
CallShaper Joins Forces with The Blacklist Alliance to Protect Clients From Rising TCPA Lawsuits
The leading originator of a cutting-edge call center platform now [...]