The Case For and Against Short Wait Times
No one likes waiting for anything. Especially in 2023, [...]
3 Ways to Take Customer Service from Good to Great
It’s become increasingly clear in recent years that the [...]
Call Center Closeup: Dispatch Services
Many inbound call centers handle customer service calls coming [...]
Call Center Closeup: Higher Education Call Centers
Institutions of higher education like colleges and universities may [...]
3 Questions that Can Transform Your Customer Experience
There are many metrics and statistics you can collect [...]
The Power of Expectations
A lot of the success of your customer service-centric [...]
A New Survey Reveals What People Consider ‘Good Customer Service’
Before setting goals for your inbound call center, it’s important [...]
4 Processes to Integrate into Your Agents’ Script
Even though every call and interaction with a customer [...]
Outsourcing Your Call Center: Offshore vs. Onshore vs. Nearshore
You’ve made the decision to outsource your call center [...]
How to Build Lasting Customer Relationships
Every successful company goes through a growth period in [...]