The Role of the Carrier in Maintaining Call Center Compliance
There are many factors that come into play in [...]
3 Tools Solar and Energy Companies Need in Call Center Software
The solar and energy sector is a constantly and [...]
Why Cloud-Based is Best for Hybrid Workplaces
Many companies that use call centers have changed to [...]
How CallShaper Supports Call Center Supervisors
“I’d like to speak to your supervisor,” is a [...]
3 Tools Insurance Companies Need in Call Center Software
Call center agents for insurance companies—whether that’s health, home, [...]
4 Call Center Technology Trends for 2022
Call centers (especially those dealing with inbound customer calls) [...]
CallShaper FAQs: Is CallShaper Good for Small Campaigns?
Each month, we will be highlighting a question we [...]
Optimize Team Performance with Customizable Scorecards
Being a manager or a supervisor is a busy [...]
Three Lists That Will Ensure Maximum DNC Compliance
Maintaining up-to-date knowledge of Do Not Call (or [...]
4 Things to Look for in a Quality Lead Source
Telemarketers need leads and those leads need to come [...]