The Importance of Media Tracking for Inbound Call Centers
When you’re using an inbound call center, whether as [...]
CallShaper FAQs: Can I use CallShaper with my cell phone?
Each month, we will be highlighting a question we [...]
New to CallShaper? Breaking Down the Three Application Types
One of the things that CallShaper prides itself on is [...]
4 Lead Management Problems You Can Solve with CallShaper
Outbound call centers live on leads. Without them, campaigns [...]
CallShaper FAQs: Does CallShaper Have an IVR?
Each month, we will be highlighting a question we [...]
Why Quality Assurance is More Important Now than Ever
A lot has changed since the start of the [...]
CallShaper FAQs: What kind of reporting can I get out of CallShaper?
Each month, we will be highlighting a question we [...]
3 Ways to Fight Agent Fatigue
Being a call center agent is a difficult job. [...]
COVID-19 Checklist for Call Centers
Prevention Prevention is key for minimizing the impact on your [...]
Do You Need Call Center Workforce Management Software?
How This Management Software Can Help Advance Your Business We [...]