Why Efficiency, Not Speed, Should Be Your Call Center’s Goal
If you want to build a successful outbound call [...]
How CallShaper Transforms to Fit Your Business
At one point or another, you’ve likely gotten the [...]
Is It Time to Add a Call Center to Your Growing Business?
Congratulations! The business you’ve started is growing rapidly. Perhaps [...]
3 Ways to Increase Your Cold Calling Connection Rate
Cold calling is still a significant part of sales, [...]
Why You Should be Forecasting Call Volume
No matter the role of your call center in [...]
4 Call Center Technology Trends for 2022
Call centers (especially those dealing with inbound customer calls) [...]
How to Limit Agent Turnover in 2022
It’s not news that the COVID-19 pandemic has drastically [...]