The Importance of Offering the Right Touch-points
When you’re setting up and structuring an inbound call center, [...]
4 Surprising Factors That Could be Ruining Your Customer Experience
When you’re running an inbound call center, customer experience [...]
Top Services Provided by Inbound Call Centers
Agents working at an inbound call center are in a [...]
3 Tools Mortgage Companies Need in Call Center Software
With interest rates on the rise and fewer homes on [...]
Why Efficiency, Not Speed, Should Be Your Call Center’s Goal
If you want to build a successful outbound call [...]
Is It Time to Add a Call Center to Your Growing Business?
Congratulations! The business you’ve started is growing rapidly. Perhaps [...]
3 Ways to Increase Your Cold Calling Connection Rate
Cold calling is still a significant part of sales, [...]
What Our Customers Are Saying About CallShaper
At CallShaper, the customer experience is the most important [...]
Introducing Caller ID AutoPilot from CallShaper!
Have your call center’s connection rates been lagging? Have [...]
How CallShaper Supports BPO
While companies would love to have every single aspect [...]