Why Quality Assurance is More Important Now than Ever
A lot has changed since the start of the [...]
Three Tools to Optimize Agents’ WFH Experience
The number of call center agents working from home [...]
How Good is Your Training? The Importance of Scorecards
Operating a business or a campaign using a call [...]
Three Tips for Call Center Agents Working from Home
Being a call center agent is an independent job, so [...]