Call Center Trends to Watch in 2024
As we move into 2024, the call center industry [...]
Empowering Call Center Supervisors with CallShaper
In the high-pressure environment of a call center, the [...]
Optimizing Operations: Three Potential Roles for BPO Call Centers
Call centers play versatile roles across various industries, with [...]
The Evolution of Telephone Answering Services
At one point in the not-too-distant past, telephone answering [...]
3 Ways Home Services Businesses Benefit from Outbound Calls
As an industry, many home services companies live and [...]
Hot Topics in Compliance: One-to-One Consent
At the end of 2023, the FCC officially modified the [...]
How Supporting Your Agents Supports the Customer
When it comes to measuring the success of a [...]
Determining Whether to Outsource Your Call Center
The volume of calls to call centers can fluctuate [...]
Understanding Cloud-Based Phone Systems
Modern call center software is increasingly shifting from premise-based [...]
Exploring 5 Types of Call Routing for Inbound Call Centers
In an ideal scenario, every customer call to a [...]