The Importance of Internal Communication in a Call Center
In many call centers, excellent agents delivering excellent customer service [...]
The Top 5 Soft Skills Every Call Center Agent Needs
Being a call center agent is much more than [...]
5 Roles of the Insurance Call Center Agent
The agents working in your insurance call center are [...]
4 Ways to Keep Agents and Customers Happy
It’s true that the agents working in your call center [...]
When Call Center Agents Should Stick to the Script…And When to Go Off-Book
Scripts are incredibly important to the agents working in any [...]
Should You Outsource Your Call Center?
At the beginning of the COVID-19 pandemic in 2020, [...]
How Customer Service Goals Make Your Call Center More Successful
Every business has goals that they aim to meet every [...]
How CallShaper Supports Sales-Focused Businesses
When we were founded in 2009, CallShaper was all [...]
Three Roles of Inbound Call Centers Besides Customer Service
When most people think of an inbound call center [...]
3 Ways to Measure Your Call Center’s Success
There are numerous ways to determine how well the [...]