4 Ways to Increase Agent Productivity
Any call center is only as successful as its [...]
Why You Should be Forecasting Call Volume
No matter the role of your call center in [...]
The Role of the Carrier in Maintaining Call Center Compliance
There are many factors that come into play in [...]
3 Tools Solar and Energy Companies Need in Call Center Software
The solar and energy sector is a constantly and [...]
Why Cloud-Based is Best for Hybrid Workplaces
Many companies that use call centers have changed to [...]
How CallShaper Supports Call Center Supervisors
“I’d like to speak to your supervisor,” is a [...]
3 Tools Insurance Companies Need in Call Center Software
Call center agents for insurance companies—whether that’s health, home, [...]
5 Reasons Data is Key to Success
If you’re trying to find someone in your company [...]
The 3 “Y”s of CallShaper
CallShaper has grown and changed a lot since the [...]
4 Call Center Technology Trends for 2022
Call centers (especially those dealing with inbound customer calls) [...]