Do You Need a 24/7 Call Center?
In today’s economy, when many customers are looking for [...]
How to Correct Agents’ Missteps
The hope of all call center managers is that [...]
FCC’s New Rules on Revoking Consent and Do-Not-Call Requests
On February 15, 2024, the Federal Communications Commission (FCC) [...]
4 Ways Analytics Can Make Your Call Center More Efficient
Here at CallShaper, we’re all about efficiency in 2024. [...]
4 Call Center Trends to Look Out For in 2024
The call center industry is always evolving and changing. [...]
How New Technology Can Increase the Value of Your Business
Sure, there are plenty of people who grumble and [...]
Why Older Technology Slows Down Call Centers
If we’re being honest, some days it feels impossible [...]
How Cloud-Based Software Streamlines Onboarding
By the time you hire a new agent or sign [...]
Hot Topics in Compliance: TCPA Exemptions
Like any law, the Telephone Consumer Protection Act (TCPA) is [...]
4 Keys to Top-Notch Call Center Management
An effective and successful call center starts at the top. [...]