Why Contact Center Metrics Have Changed to Center the Customer
Metrics have always been an incredibly important part of [...]
Metrics have always been an incredibly important part of [...]
While most people have interacted with call centers in [...]
An interactive voice responder (IVR) can be a game-changer [...]
Telephone answering services have evolved in two key ways [...]
In the high-pressure environment of a call center, the [...]
Call centers play versatile roles across various industries, with [...]
At one point in the not-too-distant past, telephone answering [...]
As an industry, many home services companies live and [...]
At the end of 2023, the FCC officially modified the [...]
The volume of calls to call centers can fluctuate [...]