3 Questions that Can Transform Your Customer Experience
There are many metrics and statistics you can collect [...]
Why You Should Establish SMART Goals
We’ve discussed many times on this blog why it’s [...]
The Power of Expectations
A lot of the success of your customer service-centric [...]
A New Survey Reveals What People Consider ‘Good Customer Service’
Before setting goals for your inbound call center, it’s important [...]
Balancing a Human Approach with an Automated One
Businesses are nothing without their customers. And as much as [...]
Top 10 Customer Service Skills Every Agent Should Have
The agents you have answering the phones in your inbound [...]
3 Ways to Optimize Call Center Wait Times
If you’re running a thriving and successful business, it [...]
4 Processes to Integrate into Your Agents’ Script
Even though every call and interaction with a customer [...]
Outsourcing Your Call Center: Offshore vs. Onshore vs. Nearshore
You’ve made the decision to outsource your call center [...]
Call Center Closeup: Telecommunications Call Centers
Telecom companies like AT&T, Verizon, Comcast and T-Mobile do billions [...]