The Importance of Internal Communication in a Call Center
In many call centers, excellent agents delivering excellent customer service [...]
The Top 5 Soft Skills Every Call Center Agent Needs
Being a call center agent is much more than [...]
Call Center Closeup: BPO Call Centers
Call centers serve many, many purposes, and that purpose [...]
5 Roles of the Insurance Call Center Agent
The agents working in your insurance call center are [...]
4 Ways to Keep Agents and Customers Happy
It’s true that the agents working in your call center [...]
4 Key QA Metrics for an Inbound Call Center
The success of your call center—and in some cases, [...]
What is a Cloud-Based Phone System?
Nowadays, many of the most cutting-edge and sought-after call [...]
5 Questions to help choose the right Call Center Software
There are tons of options out there for companies [...]
When Call Center Agents Should Stick to the Script…And When to Go Off-Book
Scripts are incredibly important to the agents working in any [...]
4 Ways to Improve Customer Retention
In order to be successful, businesses must grow. While [...]