The Importance of Offering the Right Touch-points
When you’re setting up and structuring an inbound call center, [...]
4 Surprising Factors That Could be Ruining Your Customer Experience
When you’re running an inbound call center, customer experience [...]
Top Services Provided by Inbound Call Centers
Agents working at an inbound call center are in a [...]
3 Tools Mortgage Companies Need in Call Center Software
With interest rates on the rise and fewer homes on [...]
Why CallShaper Is Best for Inbound Call Centers
While there are plenty of businesses that use call [...]
Why Efficiency, Not Speed, Should Be Your Call Center’s Goal
If you want to build a successful outbound call [...]
How CallShaper Transforms to Fit Your Business
At one point or another, you’ve likely gotten the [...]
Is It Time to Add a Call Center to Your Growing Business?
Congratulations! The business you’ve started is growing rapidly. Perhaps [...]
3 Ways to Increase Your Cold Calling Connection Rate
Cold calling is still a significant part of sales, [...]
Why You Should be Forecasting Call Volume
No matter the role of your call center in [...]