3 Keys to Success as a Call Center Manager
Managing a call center is a tough job (especially [...]
Why Caller ID is the Key to Success in Telemarketing
Remember the days when phones didn’t have screens, just [...]
3 Ways You Can Route Inbound Calls
With the help of an interactive voice responder (IVR), [...]
Optimize Team Performance with Customizable Scorecards
Being a manager or a supervisor is a busy [...]
Three Lists That Will Ensure Maximum DNC Compliance
Maintaining up-to-date knowledge of Do Not Call (or [...]
4 Things to Look for in a Quality Lead Source
Telemarketers need leads and those leads need to come [...]
Introducing CallerID AutoPilot
Do you want to see what’s happening with [...]
The Importance of a Personal Connection
When a customer calls an inbound call center, more [...]
CallShaper FAQs: Can I track media costs and cost per sale with CallShaper?
Each month, we will be highlighting a question we [...]
How Zapier Makes Integration a Cinch
When new customers begin using CallShaper, we strive to [...]