Why Quality Assurance is More Important Now than Ever
A lot has changed since the start of the [...]
4 Surprising Businesses That Need Call Center Software
When many people think of call centers and call [...]
CallShaper FAQs: What kind of reporting can I get out of CallShaper?
Each month, we will be highlighting a question we [...]
4 Reasons to Move to the Cloud
Despite having been around for years, many people and [...]
3 Ways to Fight Agent Fatigue
Being a call center agent is a difficult job. [...]
Addressing the Biggest Challenges Facing Call Centers
Running a call center, whether it’s inbound or outbound, [...]
How The Blacklist Alliance Serves Call Center Clients
Any company that uses a call center as part of [...]
Using Scorecards to Maintain Call Quality
A successful call center business must be able to ensure [...]
Call Center Return to Office Checklist
As state governments begin to talk about businesses returning to [...]
Call Center Planning For Continuity
CallShaper is here for you during this time of continuity [...]