Using Scorecards to Maintain Call Quality
A successful call center business must be able to ensure [...]
Call Center Return to Office Checklist
As state governments begin to talk about businesses returning to [...]
Call Center Planning For Continuity
CallShaper is here for you during this time of continuity [...]
COVID-19 Checklist for Call Centers
Prevention Prevention is key for minimizing the impact on your [...]
Call Center Preparation for the Coronavirus
Call Center Preparation for the Coronavirus Call centers are a [...]
International Labor Pool for Call Centers
Can you imagine running your call center without having to [...]
Managing A Virtual Call Center
CallShaper has a vision for a more efficient, more profitable [...]