Why Older Technology Slows Down Call Centers
If we’re being honest, some days it feels impossible [...]
How Cloud-Based Software Streamlines Onboarding
By the time you hire a new agent or sign [...]
Hot Topics in Compliance: TCPA Exemptions
Like any law, the Telephone Consumer Protection Act (TCPA) is [...]
4 Keys to Top-Notch Call Center Management
An effective and successful call center starts at the top. [...]
Why the Right Technology is Important for Getting New Clients
There are many factors that go into finding and signing [...]
Hot Topics in Compliance: The National Do Not Call Registry
One of the most important elements of the Federal Trade [...]
How Changing Customer Expectations are impacting call centers
Do you remember the days when it was normal [...]
CallShaper Is Here to Help
At CallShaper, we pride ourselves on being available for our [...]
Asking These Questions Will Help You Solve Customer Problems Faster
We’ve talked extensively about the importance of active listening [...]
States Are Passing Laws Against Robocalls—And It’s a Good Thing
We’re only a little over halfway through 2023, but [...]