States Are Passing Laws Against Robocalls—And It’s a Good Thing
We’re only a little over halfway through 2023, but [...]
4 Ways to Take Advantage of the Slow Season
Just as most businesses that operate call centers experience seasonal [...]
Meet Our Partners! Part 2
At CallShaper, our goal is to give our customers the [...]
This is The Best Way to Handle Customer Complaints
Regardless of the industry you work in, the business you [...]
How to Build a Customer Journey Map—And Why You Should
Here at CallShaper, we’ll never stop stressing the importance of [...]
4 Businesses That Use Answering Services
Answering services, sometimes called virtual receptionists, are crucial to [...]
3 Tips for Lowering Your Abandonment Rate
If you run an inbound call center, you are going [...]
Creating Your Best Call Center Scorecard
Quality control in your call center is absolutely critical to [...]
How to Implement Effective Call Center Quality Control Processes
To ensure that your call center is functioning optimally [...]
4 Ways to Prepare for Seasonal Call Spikes
Whether they are tied to new product releases, holiday or [...]