Why You Should be Forecasting Call Volume
No matter the role of your call center in [...]
The Role of the Carrier in Maintaining Call Center Compliance
There are many factors that come into play in [...]
Why Cloud-Based is Best for Hybrid Workplaces
Many companies that use call centers have changed to [...]
3 Tools Insurance Companies Need in Call Center Software
Call center agents for insurance companies—whether that’s health, home, [...]
5 Reasons Data is Key to Success
If you’re trying to find someone in your company [...]
The 3 “Y”s of CallShaper
CallShaper has grown and changed a lot since the [...]
CallShaper FAQs: Is CallShaper Good for Small Campaigns?
Each month, we will be highlighting a question we [...]
How to Limit Agent Turnover in 2022
It’s not news that the COVID-19 pandemic has drastically [...]
Why CallShaper is the Best for Sales-Focused Call Centers
Call centers serve numerous functions in business today. There [...]
3 Keys to Success as a Call Center Manager
Managing a call center is a tough job (especially [...]