How CallShaper Supports BPO
While companies would love to have every single aspect [...]
4 Ways to Increase Agent Productivity
Any call center is only as successful as its [...]
The Role of the Carrier in Maintaining Call Center Compliance
There are many factors that come into play in [...]
5 Reasons Data is Key to Success
If you’re trying to find someone in your company [...]
3 Types of Media to Drive Inbound Call Traffic
Many inbound call centers are created to respond to [...]
3 Ways You Can Route Inbound Calls
With the help of an interactive voice responder (IVR), [...]
Optimize Team Performance with Customizable Scorecards
Being a manager or a supervisor is a busy [...]
4 Lead Management Problems You Can Solve with CallShaper
Outbound call centers live on leads. Without them, campaigns [...]
3 Ways to Fight Agent Fatigue
Being a call center agent is a difficult job. [...]
CallShaper FAQs How do you control leads in CallShaper?
Each month, we will be highlighting a question we [...]