No matter the size of your business, everyone is at risk of costly lawsuits from Telephone Consumer Protection Act (TCPA) predators. Since 2010, call centers using automated dialing systems have experienced an increase of 1,273% in TCPA lawsuits. This sharp increase is due to class action attorneys and ordinary consumers taking advantage of the TCPA law. Corporations of every size are now being sued for millions of dollars because of minor violations. The economic impact on your business could be catastrophic due to the outrageous cost of paying the settlement fee from a TCPA lawsuit.

CallShaper acknowledges these predators and has taken drastic measures to prevent expensive minor violations from ever happening. Our partnership with The Blacklist Alliance takes our cloud-based platform one step further to ensure protection. Blacklist’s proactive Litigation Firewall™ service allows our client’s call center platform to automatically block calls to and from predatory TCPA litigators. Combining our cloud-based platform with these advanced capabilities enable leads to be checked in real-time against The Blacklist Alliance’s known litigators list. If a match is found the lead will be rejected. This seamless method of removing potentially litigious leads from your lists provides the highest level of protection on the market.

Take a look through the top four solutions CallShaper offers to combat these violations.

TCPA Regulation: State and Federal telemarketing rules prohibit dialing during certain hours and holidays.

CallShaper Solution:

  • CallShaper matches your leads telephone number and address with the local time of day to prevent dialing during forbidden hours.
  • The dialer prevents calling to entire states on “Telemarketing Holidays.”

 

TCPA Regulation: Telemarketers are required to connect their call to a sales representative within two seconds of the consumer’s greeting. These calls are considered abandon calls and must be kept under a rate of 3% over a rolling period of 30 days.

CallShaper Solution:

  • Our dialer is designed to monitor your dialing activity to reduce abandons and automatically keep you under these limits.
  • When a call is abandoned a recorded message must play to let you know who is calling and the number they are calling from.
  • The consumer is then given the opportunity to add themselves to your internal do not call list.

 

TCPA Regulation: Telemarketers are required to maintain an internal do no call list and honor consumer’s requests to be added.

CallShaper Solution:

  • CallShaper allows agents to honor these requests by simply selecting the Do Not Call disposition.
  • You can also share lists between related campaigns. For example, you can import/export lists to and from other dialer software used at other call centers working for the same company to ensure 100% compliance

 

TCPA Regulation: TCPA places restrictions on the use of automated dialers when calling wireless phone numbers.

CallShaper Solution:

  • CallShaper manages this by providing a manual preview dial mode for leads without Express Written Consent.
  • Consent is then properly captured on inbound calls or new phone numbers given by the consumer so that you may call back later with an auto dialer.
  • Our auto dialer prevents wireless numbers from being called for leads where express consent was not indicated.
  • Consent is then properly captured on inbound calls or new phone numbers given by the consumer so that you may call back later with an auto dialer.
  • Our auto dialer prevents wireless numbers from being called for leads where express consent was not indicated.

 

When using a cloud-based platform with advanced capabilities to automatically recognize TCPA regulations AND block calls to predatory TCPA litigators, your business is given the competitive advantage. Want to know more? Check out our blog: The Importance of TCPA Compliancy in 2018 and the Fines Paid When Violation Occurs. Contact CallShaper and learn how to best protect your business from TCPA predators or click here to request a demonstration today.