One of CallShaper’s standout features is its ability to support nearly every aspect of your business from within the software. Whether it’s running campaigns, evaluating employee performance, monitoring calls, integrating sales, or more, CallShaper has you covered. However, the tools and features each team member needs will vary depending on their role. That’s why CallShaper offers three distinct applications, tailored to different job functions:

Agent Application

Designed for maximum efficiency, CallShaper’s agent application requires minimal training and is accessible from anywhere with a strong internet connection—whether in the office or working remotely. Agents can access only the essential tools and features needed to respond to callers effectively, such as the interactive script and the option to chat with a supervisor, without any distractions that could divert their focus from the customer.

Supervisor Application

The supervisor application is all about oversight. Supervisors can monitor real-time stats, including how many agents are dialing or on calls and the outcomes of those calls. This application also enables supervisors to connect with agents through four different methods: monitoring (silent listening), whispering (coaching the agent without the caller hearing), barging (joining the conversation with both agent and caller), and chatting (sending instant written messages). Just like the agents, supervisors can access these features from anywhere with an internet connection.

Manage Application

The manage application gives you complete control over your campaigns. Managers can design campaigns, edit scripts, rebuttals, and IVRs, and customize every campaign aspect, often without needing IT assistance. This application allows managers to automate and optimize processes, ensuring agents can work efficiently and maximize both connections and sales.

Ready to see how CallShaper can transform your call center operations? Request a demo today and discover the power of tailored applications for your team!