Acceptable Use Policy
CallShaper Acceptable Use Policy
Welcome to CallShaper.com ("Company," "we," "us," or "CallShaper"). This Acceptable Use Policy ("AUP") governs your access to and use of CallShaper’s software, platforms, telephony services, messaging tools, and website (CallShaper.com) (collectively, "Services"). By accessing or using any of our Services, you agree to comply with this AUP. If you do not agree to these terms, you may not access or use our Services.
Prohibited and General Activities
You must refrain from engaging in any activities that are unlawful, unethical, or violate this AUP while using our Services. Prohibited activities include, but are not limited to:
Unauthorised Access: Attempting to access our systems, networks, database infrastructure, or other user accounts without authorization
Malicious Use: Engaging in hacking, distributing viruses, malware, ransomware, or any activity that compromises the security, performance, or integrity of our Services or user data.
Spam and Unsolicited Communication: Sending unsolicited commercial communications, high-volume bulk emails, or engaging in communication practices that result in network blacklisting or carrier blocklisting.
Intellectual Property Violation: Infringing upon or misusing intellectual property rights, including copyrights, trademarks, patents, or trade secrets, through our Services.
Illegal Content: Transmitting, storing, or disseminating illegal, harmful, obscene, defamatory, harassing, or otherwise offensive content via our Services.
Fraud and Deception: Committing identity theft, impersonation, phishing, scheme operation, or engaging in deceptive marketing or financial practices.
Unauthorized Monitoring: Attempting unauthorized access, interception, or monitoring of wire, oral, or electronic communications of other users or third parties.
Network and System Abuse: Consuming excessive network resources, initiating abnormally high call-attempt rates, abusing API endpoints, or disrupting normal service operation for other users.
Telephony, Calling Standards & STIR/SHAKEN Compliance
When utilizing CallShaper’s voice and telephony functionality, you must adhere strictly to applicable telecommunication standards and regulations:
Caller ID Spoofing & CLI Integrity: You are strictly prohibited from transmitting inaccurate, misleading, or fraudulent Calling Line Identification (CLI) / Caller ID information. You must only present phone numbers that you legally own or are authorized to use.
STIR/SHAKEN Protocols: You must comply with all STIR/SHAKEN authentication guidelines. Any attempt to alter call headers, bypass call authentication frameworks, or evade robocall mitigation databases is grounds for immediate termination.
Short-Duration Calls & Call Pumping: Engaging in traffic practices designed to exploit call termination fees (such as call pumping, artificial inflation of traffic, or executing mass short-duration calls under 6 seconds) is strictly prohibited.
TCPA & Telemarketing Sales Rule (TSR) Compliance
Telephone Consumer Protection Act (TCPA): When using our Services for telemarketing, voice broadcasting, or automated outreach, you must comply fully with the TCPA and related regulations. You must obtain and maintain proof of Prior Express Written Consent before placing automated calls, prerecorded voice messages, AI-generated synthetic voice calls, or text messages.
Telemarketing Sales Rule (TSR): If conducting sales via telemarketing, you must comply with the TSR, including honoring federal, state, and internal "Do Not Call" (DNC) registries, respecting allowable call-time windows, presenting required seller disclosures, and maintaining complete, accurate transaction and consent records.
Regulatory Reservation: CallShaper reserves the right to restrict, suspend, or terminate system access for any user who fails to demonstrate compliance with applicable telemarketing regulations.
Messaging (SMS/MMS) & A2P 10DLC Compliance(TSR) Compliance
All text messaging traffic sent through CallShaper must conform to wireless carrier rules and industry best practices:
A2P 10DLC Registration: Customers sending SMS/MMS to US numbers must properly register their brand and campaign compliance profiles under Application-to-Person 10-Digit Long Code (A2P 10DLC) standards prior to sending traffic.
CTIA Guidelines & Keyword Handling: All messaging campaigns must respect CTIA principles, including clear program disclosures, functional opt-out handling (honoring STOP/CANCEL keywords), and informational help mechanisms (HELP keyword).
Prohibited Message Categories (SHAFT): You may not send messages containing prohibited content categories, including Sex, Hate, Alcohol, Firearms, Tobacco, illegal substances, payday loans, debt relief, or high-risk financial schemes.
Data Privacy, Call Recording & Legal Compliance
Call Recording Consent: If you use CallShaper features to record, monitor, or transcribe phone calls, you are solely responsible for complying with all applicable federal, state, and international call recording consent laws (including one-party and two-party consent statutes). You must provide clear notice to callers where required.
Health Data (HIPAA): Unless you have executed a formal Business Associate Agreement (BAA) directly with CallShaper, you may not transmit, store, or process Protected Health Information (PHI) subject to HIPAA regulations through our Services.
Data Protection Standards: You agree to handle all personal data collected through our Services in compliance with applicable privacy regulations, including state privacy laws (such as CCPA/CPRA) and international standards (such as GDPR).
Emergency Services (911 / E911) Disclaimer
CALLSHAPER’S SERVICES ARE NOT DESIGNED, INTENDED, OR CONDITIONED TO SUPPORT OR CARRY EMERGENCY CALLS TO ANY PRIMARY OR SECONDARY EMERGENCY SERVICES, PUBLIC SAFETY ANSWERING POINTS (PSAPs), 911, E911, OR LOCAL LAW ENFORCEMENT AGENCIES. You must make alternative voice service arrangements to ensure access to 911/E911 services. CallShaper disclaims all liability for any failure, failure to connect, or delay in connecting emergency calls attempted through our platform.
Reporting Violations
If you suspect or become aware of any violation of this AUP, TCPA, TSR, or unauthorized use of our Services, please report it immediately to our compliance team at:
Email: info@callshaper.com
Customer Indemnification
You agree to defend, indemnify, and hold harmless CallShaper, its affiliates, directors, officers, employees, and network partners against any and all third-party claims, administrative penalties, regulatory fines, legal actions, liabilities, damages, or costs (including reasonable attorneys' fees) arising out of or related to your breach of this AUP, failure to secure required customer consent, or violation of applicable laws (including TCPA, TSR, STIR/SHAKEN, and privacy regulations).
Enforcement & Immediate Suspension
Upon any suspected or actual violation of this AUP, TCPA, TSR, or telecommunication rules, CallShaper reserves the right to take prompt administrative or legal action, including:
Warnings & Directives: Issuing formal written warnings or mandatory remediation directives.
Immediate Suspension / Termination: Temporarily suspending or permanently terminating your access to our platform and services without prior notice if a breach threatens network stability, carrier access, platform integrity, or creates immediate legal exposure.
Regulatory Cooperation: Reporting unlawful activities to law enforcement agencies, telecom regulators, or telecommunications carriers.
Legal Action: Pursuing injunctive relief or damages to recover costs incurred due to your violation.
Changes to the AUP
We reserve the right to modify this AUP at any time to reflect updates to our Services, telecommunication industry standard changes, or legal and regulatory developments. Updated versions will be posted on CallShaper.com with a revised effective date. Your continued access to or use of our Services following any modifications constitutes your formal acceptance of the revised AUP.
Contact Us
For questions or concerns about this AUP, contact us:
Updated August 2026