Privacy Policy

CallShaper Privacy Policy

The purpose of the CallShaper, LLC (“CallShaper,” “Company,” “we,” “us,” or “our”) Privacy Policy is to notify users of our practices regarding the collection, use, sharing, choices, security, and correction options concerning information collected or maintained about them. This Privacy Policy applies to users who interact with us or have information collected through our website (CallShaper.com), webforms, portal, sent via email, tickets received, phone, in person, or through legal documents (collectively, the “Services”).

Notice and Information We Collect
CallShaper, LLC collects information and is the sole owner of the information collected through our website, webforms, portal, sent via email, tickets received, or through legal documents. We collect two primary categories of information:

Information You Provide: When you interact with us through our website, webforms, portal, email, tickets, phone, or in person, or execute legal documents, you may voluntarily provide us with personal information such as your name, email address, phone number, mailing address, and payment information.

Automatically Collected Information: We automatically collect certain information about your interaction with our website using cookies and similar technologies. This includes your IP address, browser type, device type, pages visited, and other usage statistics.

Purpose and How We Use Your Information
We use the information we collect for the following purposes:

To provide, operate, and maintain our Services and respond to you based on the reason you contacted us.

To communicate with you, including sending company-related messaging, important updates, support responses, and marketing communications that we believe may be of interest to you. (You may request not to receive marketing or company-related communications at any time).

To personalize your experience and improve our website and services.

To protect our rights, property, or safety, and that of our users or others as required or permitted by law.

To share with authorized business partners and trusted third-party service providers solely as it relates to processes needed to service you or operate our business, provided those parties agree to keep this information confidential.

Consent and Sharing of Your Information
We will not sell, trade, or rent your personal information to anyone. We do not sell, trade, or otherwise transfer your personal information to outside parties, nor will we voluntarily share your information with a third party without prior authorization, except in the following circumstances:

Affiliates and Service Providers: With an affiliate, agent, or trusted third-party service provider of CallShaper, LLC who assists us in operating our website, conducting our business, or servicing you, subject to confidentiality obligations.

Legal Compliance & Protection: To enforce our Privacy Policy or site terms; to comply with applicable laws, regulations, or legal processes; to respond to requests from regulators or law enforcement personnel; or to protect the rights, property, or safety of CallShaper, LLC, our users, or others.

Written Authorization: When you provide express written consent to share the information.

Emergency & Fraud Prevention: In emergency situations; to protect against misuse or unauthorized use of our website or CallShaper Services; or to detect, prevent, or address criminal activity and fraud.

Business Transfers: If CallShaper, LLC or substantially all of our assets are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, or liquidation, in which case customer information may be one of the transferred business assets.

Your Choices, Access, and Rights
You have choices regarding how your information is handled. You may opt out of receiving future communications or marketing from us at any time by following the unsubscribe instructions provided in communications or contacting us directly.
You can contact us at any time via support@callshaper.com or info@callshaper.com to exercise your rights to:

Find out what data and personal information we maintain about you, if any.

Request access to, change, or correct any personal data we hold about you.

Request that we delete, erase, or restrict the processing of any personal data we maintain about you.

Data Security
We take robust technical, administrative, and physical precautions to protect your information both online and offline against unauthorized access, misuse, alteration, loss, or destruction. CallShaper, LLC has implemented operational procedures and safeguards to protect the information we collect and maintain. Transactions over the internet involving sensitive information are encrypted, and access to your information in our databases is strictly restricted to authorized personnel.

Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. When data is no longer required for legitimate operational or legal purposes, it is securely deleted, destroyed, or anonymized in accordance with CallShaper's data retention standards.

Children's Privacy (COPPA)
Our website and Services are designed for business use and are not directed to children under 13 years of age (or under 16 years of age in certain jurisdictions). CallShaper, LLC does not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal information from a child without verifiable parental consent, we will take immediate steps to delete that information from our servers. If you believe a child has provided us with personal information, please contact us immediately at info@callshaper.com.

International Data Transfers
CallShaper, LLC is located in the United States. Information collected through our website and Services may be stored, processed, or transferred in the United States or any other country in which CallShaper or its affiliates and service providers maintain facilities. If you access our Services from outside the United States, please note that your data will be transferred to and processed in the United States under applicable data protection safeguards.

HIPAA Compliance & Protected Health Information (PHI)
Any personal health information we collect or process in connection with the CallShaper Services may constitute Protected Health Information (“PHI”) within the meaning of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). To the extent applicable, CallShaper, LLC agrees to comply with HIPAA and the administrative, physical, and technical safeguard rules issued thereunder.

Cookies & Tracking Technologies
We may collect information about you and your use of this Website using cookies and similar tracking technologies. Cookies are small data files stored on your computer's hard drive for record-keeping and administrative purposes. You can enable settings in your web browser to erase cookies, block all cookies, or warn you before cookies are stored. If you reject or disable cookies, you will still be able to view and browse the public sections of our website.

Third-Party Links
This Website includes links to third-party websites. This Privacy Policy does not apply to external sites. We do not endorse and are not responsible for the operation, privacy practices, or content of external websites. We encourage you to consult the privacy policy of every website you visit.

Governance, Contact, & Legal Notices
CallShaper, LLC has appointed a Security Officer who is responsible for data security and information protection. CallShaper is committed to resolving any complaints or concerns about your privacy and our collection or use of personal information.
If you have any questions, concerns, formal legal notices, or complaints regarding this Privacy Policy, please contact us at:
CallShaper, LLC Attn: Security Officer Email: support@callshaper.com

State-Specific Privacy Rights (US Residents)
Depending on your state of residence (e.g., California under CCPA/CPRA, Virginia under VCDPA, Colorado, Connecticut, or Utah), you may have enhanced consumer privacy rights regarding your personal information.
To submit a verifiable consumer request under your state's privacy laws, please email info@callshaper.com with the subject line 'State Privacy Rights Request'.

Right to Know / Access: You have the right to request details about the categories and specific pieces of personal information we have collected about you, the categories of sources, and the business purpose for collection.

Right to Deletion: You have the right to request the deletion of personal information collected from you, subject to certain legal exceptions.

Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Targeted Advertising: CallShaper does not sell your personal information for monetary consideration. However, if third-party cookies or analytics are classified as 'sharing' under applicable state laws, you may request to opt out of cross-context behavioral advertising.

Non-Discrimination: We will not discriminate against you for exercising any of your state privacy rights.

Updates to This Policy
We may modify, alter, or update this Privacy Policy from time to time by posting a new version on our website. We encourage you to review this page periodically. While we do not provide individual direct notice of routine changes, whenever updates are made, we will update the date indicated in this section.

If you have any questions about these Terms, please contact us at:

Updated Date: August 2026

Thank you for reviewing our Privacy Policy.