Call Center Compliance Software
From HIPAA to TCPA, CallShaper is built to support secure, compliant call center
operations without sacrificing performance or flexibility.
Built-In Compliance Features
CallShaper is built to support secure, compliant call center operations without sacrificing performance or flexibility. Whether you’re handling patient data, legal inquiries, or financial records, our call center software is built from the ground up to support secure, compliant communication at scale.
We serve medical answering services, legal intake teams, insurance providers, government contractors, and others who demand accountability from their software.
HIPAA
TCPA
PCI-DSS Ready
TLS Encryption
Key Features
Gain trusted insights into CallShaper’s compliance standards through straightforward answers that support transparent operations, regulatory confidence, and consistent best-practice implementation.
HIPAA Compliance
CallShaper is fully HIPAA-ready. We use encrypted transmission, secure data storage, and strict access controls to protect PHI. Audit logs and call recording policies are customizable to meet your specific compliance requirements.
Need a BAA? We’ve got you covered.
TCPA Compliance
Stay aligned with TCPA dialing regulations using built-in tools like opt-out lists, consent flags, and throttled campaigns. Our dialer logic helps prevent accidental violations and gives admins full control over contact rules.
Data Security
All data is encrypted in transit using industry-standard protocols. CallShaper runs on secure cloud infrastructure with regular vulnerability scanning, role-based access controls, and detailed user activity logging. All data is hosted in secure, US-based cloud environments. Set permissions by role, campaign, or account to control data access at the agent level.
Audit Trail & Logs
Every action within the platform is logged and auditable, helping you meet internal policy and external regulatory needs. From call records to agent notes, you'll always have full visibility.
We Take Vendor Responsibility Seriously
We don’t outsource core platform development or data handling. Our infrastructure and support are managed directly by the CallShaper team. We provide documentation, policies, and SLAs on request.
Stay Connected. Stay Compliant. Stay Ahead.
CallShaper’s call center compliance software safeguards your operations by offering features to automate critical regulatory requirements and reduce manual oversight burdens.
Need Documentation or a Security Review?
We’re happy to provide compliance docs or schedule a technical call to walk you through our security standards.
Compliance FAQ's
What is call center compliance software?
Call center compliance software is a specialized platform that automates regulatory adherence for contact centers. CallShaper meets HIPAA requirements and manages Do-Not-Call (DNC) list scrubbing, call recording retention, and consent management.
Our software reduces compliance risks, maintains audit trails, and ensures customer interactions meet federal and state regulations while supporting agent productivity and campaign operations
What are the features of your call center compliance software?
Essential compliance features included in CallShaper are:
* Automatic DNC list scrubbing
* Time-zone enforcement
* Call recording with consent management
* HIPAA compliance tools
* Opt-out tracking
* Calling hours restriction management
* Detailed audit trails
These features protect businesses from costly violations while ensuring ethical and legal calling practices.
How does DNC compliance work?
Do Not Call software for compliance requires scrubbing contact lists against federal and state DNC registries before dialing. CallShaper automatically updates these lists, removes flagged numbers, and maintains scrubbing records. Our call center compliance software performs regular list validation and creates audit documentation to demonstrate regulatory adherence and protect against violations.
What are call recording retention requirements?
Call recording retention requirements vary by industry and jurisdiction, typically ranging from 90 days to seven years. Financial services and healthcare have stricter mandates.
Call center compliance software from CallShaper automatically captures, stores, and indexes recordings with searchable metadata. It enforces retention schedules, prevents premature deletion, and provides secure access for audits and quality assurance.
Why is consent management important in call centers?
Consent management protects call centers from regulatory violations by documenting customer authorization for communications. Our call center compliance software tracks consent status, records opt-in timestamps, manages preference updates, and enforces communication restrictions.
Proper consent management prevents violations, reduces complaint rates, maintains customer trust, and provides legal protection through comprehensive documentation of all authorization activities.