CallShaper Reviews
At CallShaper, we take pride in providing an exceptional call center software solution that enhances efficiency and productivity. Our clients’ feedback speaks volumes about our commitment to excellence. With intuitive features, seamless integrations, and unparalleled customer support, CallShaper has consistently received glowing reviews from users.
Discover how CallShaper has transformed call center operations for businesses of all sizes by reading our client testimonials. Join the ranks of satisfied customers who have elevated their call center performance with CallShaper.
What do our users say?
“Easy to use platform, and EXCELLENT Customer Service. Highly recommend!”
Andrew | Cornerstone Senior Services
“Erica and Zach at CallShaper are super helpful with all of our requests and have made our transition to CS a great experience!”
Jesse | Legal Harbor LLC
“I’ve been using CallShaper since 2018 and they’ve been amazing! Erica is always there to help us in any way we need. Everyone here loves CallShaper. Most importantly you can deploy your call campaigns fast and easy. Give em a try!”
Keith | MarketChief
“We would highly recommend CallerID Remediation, we will definitely continue to use it.”
Konrad | RRH Energy Services LLC
“I have been a big fan of CallShaper so far. The team has been extremely helpful with the onboarding and training so that we can be up and running smoothly! Highly recommend.”
Hunter | Standard Conversions LLC
“Huge Shoutout to CallShaper as being one of the best dialer platforms out there”
Logan | Ifficient
“CallShaper’s Customer service and response time is great! I also like the fact that CallShaper’s technology has been constantly improving.”
Rudy | St. Joseph’s Medical Equipment Inc.
“I have plenty of experience with call Center services. This dialer is Jammed packed with features and capabilities. However the best part about working with this company is the people behind the scenes. I am constantly impress with my man Zach’s ability to solve my problem on the fly. He is a genius. Alec is the best rep I have at any service company and I have experience with many. He is awesome at communication and staying on top of any of our issues. The platform is user friendly and very robust especially in the reporting category.”
Neftali | Cause of Capital LLC
“I manage a small size customer service team of about 10 people, who use CallShaper. The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. You are able to fully customize exports with all existing data fields, plus custom data fields that you can add. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates. I highly recommend.”
Nick | Connected Caregiver
Case Studies
Discover how CallShaper has transformed call center operations for businesses of all sizes by reading our client testimonials.
Telepoint Group
- Industry
- Market Research & Legal Services
- Use Cases
- Inbound & Outbound Call Center Operations
- Years With CallShaper
- Since 2020
Telepoint Group operates in two fast-moving and compliance-heavy verticals:
Market Research & Surveys (primarily outbound).
This business model requires the ability to scale quickly, moving from 3 to 100+ agents in days.
Legal Services Support (mostly inbound, with strict SLAs and regulatory boundaries).
Ccelli needed a platform that allowed him to stay nimble, compliant, and self-sufficient.
Dominion Outsourcing
- Industry
- Healthcare Support Services, Insurance Sales, State-Based Programs
- Use Cases
- Inbound & Outbound Agent Campaigns, State-Specific Routing, Licensed Agent Support
Dominion Outsourcing supports healthcare and government insurance programs across the U.S., including time-sensitive outreach for Medicare and ACA program enrollment.
Most dialers they evaluated required third-party CRM add-ons, complicated routing logic, or developer-heavy setup.
With teams of licensed agents working across multiple states, they needed a dialer platform that could:
- Route leads by state license
- Track compliance metrics
- Simplify call notes and callback handling
- Scale easily without complex integrations
Brett/Robinson Vacation Rentals
- Industry
- Vacation Rentals
- Use Cases
- Inbound & Outbound for Diabetic Supplies, SSDI Intake, Pharmacy Support
Brett/Robinson Vacation Rentals is a well-established property management company handling a large volume of inbound customer service and booking calls for its vacation rental business. Tom Behm oversees the call center operations and works closely with various CRM systems to ensure a seamless guest experience.
Business Challenge Tom’s team needed an inbound call center platform that could:
- Route leads by state license
- Track compliance metrics
- Simplify call notes and callback handling
- Scale easily without complex integrations
After leaving CallShaper, Tyler pieced together a system using Twilio for voice, SendGrid for email, and a rotating mix of JustCall.io and Aircall.io for dialing. While affordable on paper (~$35 per seat), the setup came with significant tradeoffs:
How an Independent Insurance Agency Streamlined Compliance & Doubled Campaign Agility with CallShaper
- Client
- Tyler, Insurance Agency Owner
- Client
- Insurance, Medicare
- Use Cases
- Medicare Enrollment
Tyler operates a performance-based insurance call center that serves highly regulated campaigns — especially for Medicare recipients. His operation demands fast test-and-launch capability, strict compliance, and clean call reporting.
- Manual lead loading and call logging
- No seamless CRM integration
- Inconsistent call recording access
- Developer dependence for anything custom
Tyler operates a performance-based insurance call center that serves highly regulated campaigns — especially for Medicare recipients. His operation demands fast test-and-launch capability, strict compliance, and clean call reporting.
“It got the job done, but it wasn’t efficient. When you need to pivot fast, that kind of tech stack slows you down.”
Jordan, Healthcare Call Center
- Client
- Healthcare BPO, Diabetic Supply, SSDI, Pharmacy Services
- Use Cases
- Inbound & Outbound for Diabetic Supplies, SSDI Intake, Pharmacy Support
- Key Features Used
- IVR Scripting, Real-Time API Validation, Compliance Automation, Call & Lead Tracking
Jordan operates a high-volume healthcare call center focused on sensitive and compliance-heavy verticals. His team handles both inbound and outbound outreach for campaigns involving SSDI qualification, pharmacy enrollment, and chronic care support.
Tasks like call routing, data validation, and campaign launches required developer input or repetitive manual steps.
Before CallShaper, Jordan struggled with fragmented systems that required multiple platforms, manual workflows, and time-consuming configurations.
“There were a lot of moving parts—and a lot of room for error when you're relying on exports, uploads, and third-party workarounds.”