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How to Set Effective Goals with the SMART Framework
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How to Set Effective Goals with the SMART Framework

Contact Center Strategy (Inbound)

How to Set Effective Goals with the SMART Framework

Setting goals is essential for keeping your inbound call center [...]

By Libby Leust|2024-12-16T15:51:10-05:00December 16th, 2024|Contact Center Strategy (Inbound)|0 Comments

Why You Should Establish SMART Goals
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Why You Should Establish SMART Goals

Contact Center Management Techniques

Why You Should Establish SMART Goals

We’ve discussed many times on this blog why it’s [...]

By Libby Leust|2023-02-14T10:00:31-05:00February 14th, 2023|Contact Center Management Techniques|0 Comments