FTC Record-keeping Requirements for Call Centers – Effective October 15, 2024
Overview On October 15, 2024, the Federal Trade Commission (FTC) [...]
Proof Of Consent
In the realm of telemarketing, obtaining and documenting consumer consent [...]
The Importance of TCPA Compliance for Call Centers in 2025
The Telephone Consumer Protection Act (TCPA) continues to be [...]
Navigating the Evolving Landscape of Call Center Compliance: Key Updates as of February 16, 2025
Overturning of the FCC's One-to-One Consent Rule The Federal Communications [...]
Understanding the Requirements for Using the Reassigned Numbers Database (RND)
What Is the Reassigned Numbers Database (RND)? The Reassigned Numbers [...]
Hot Topics in Compliance: Marketing vs. Informational Messaging
The TCPA and the rules and regulations within are, [...]
Call Center Trends to Watch in 2024
As we move into 2024, the call center industry [...]
Hot Topics in Compliance: One-to-One Consent
At the end of 2023, the FCC officially modified the [...]
Hot Topics in Compliance: The Difficulty in Defining an ATDS
One of the six central provisions of the Telephone [...]
Call Centers Are Returning to North America. Here’s Why
Everyone in the call center industry knows that historically, offshore [...]