Call Center Trends to Watch in 2026: Part One
Call Center Trends to Watch in 2026: Part One The contact center and customer experience (CX) sector continues its rapid evolution as we look ahead to 2026. This dynamic landscape shaped by groundbreaking advances in technology, ever-rising customer expectations, and transformative shifts in how our teams work—calls on all of us to adapt and grow. […]
FCC Delays TCPA’s ‘Revoke All’ Rule to January 31, 2027: What CallShaper Clients Need to Know
FCC Delays TCPA’s ‘Revoke All’ Rule to January 31, 2027: What CallShaper Clients Need to Know The FCC has once again extended the effective date for the TCPA “Revoke All” rule. The new date is January 31, 2027. If enacted, this rule would change how opt-outs work. An opt-out for one type of call would […]